FIELD / Support desk
A little help from here.
How can we help?
Send a note to support@fieldtravel.app. Include the email address linked to FIELD and the app version shown in Account. For postcard issues, include the order reference—but never send a password, magic-link code or payment-card details.
Common questions
I did not receive the sign-in link.
Check spam and filtered folders, confirm the address is typed correctly, and request one new link. Use only the most recent link. If the message still does not arrive, contact support from the same email address.
My field note is still processing.
Keep FIELD open on a stable connection for a moment, then use Retry from the note. Your source photograph remains in the local archive if generation pauses. Repeated retries are rate-limited to protect the service.
Where are my photographs stored?
Your FIELD gallery and original photographs remain on your device. A selected photograph is uploaded temporarily only for the action you request. See the Privacy Policy for details.
I changed phones and my archive is missing.
FIELD is local-first and does not synchronize the photo archive through your account. Restore from an available device backup or re-import field notes you previously exported. Signing in restores account access, not the device’s private gallery.
Delete your account
- Open FIELD and go to Account.
- Choose Delete account.
- Review what is removed, confirm, and follow any email verification step.
If you cannot access the app, email support@fieldtravel.app from the account address with the subject “Delete my FIELD account.” We may need to verify ownership before acting.
Deleting the cloud account does not remove exported images from Photos, postcards already in production or local files outside FIELD. Certain payment and fulfillment records may be retained where law requires.
Postcard orders
Order status appears under Account → Orders. Postal delivery estimates are not guarantees. If a postcard is damaged, materially misprinted or overdue beyond the estimated window, email support with the order reference and a photograph of damage or print quality where relevant.
Because production can start shortly after payment, edits and cancellations are not always possible. Contact us immediately and we will check the order’s current production state.